The Customer Care Field Technician is responsible for delivering the desired customer service experience and making warranty, courtesy, or service repairs that meet or exceed customer expectations
Job Summary
The Customer Care Field Technician is responsible for delivering the desired customer service experience and making warranty, courtesy, or service repairs that meet or exceed customer expectations.
Duties include providing reliable service, diagnosing technical problems, communicating ethically and knowledgeably with customers, and cooperating with support staff to improve home quality.
Clayton offers competitive benefits including flexible health, dental, and vision packages, 401K programs with company matching, paid parental leave, tuition reimbursement, and paid time for volunteering.
Matching Summary
The Customer Care Field Technician is responsible for delivering the desired customer service experience and making warranty, courtesy, or service repairs that meet or exceed customer expectations.
Skills & Requirements
Must-have
Customer home visits
Schedule and manage inspections
Diagnose technical problems
Read blueprints or technical diagrams
Experience with hand and power tools
Communicate with customers and teams
Operate vehicle safely
Nice-to-have
Positive attitude
Eager to learn
Attention to detail
Sense of urgency
Build positive relationships
Holistic wellness programs
Key Requirements
Minimum five years manufactured home building experience
Computer literacy a plus
Proven phone and interpersonal skills
Ability to lift and carry up to 50 lbs
Work in non-temperature controlled environments
Ability to work flexible shifts and be away from home