Customer Satisfaction Representative

ACCESSFORD

Medford, OR, US
Base: $20.00-$22.00; bonus/equity: not specified; ...
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Strong communication skills required
Attention to detail and sense of urgency
Follow up with customers within 48 hours
** ACCESSFORD is seeking a Customer Satisfaction Representative to enhance customer experience and satisfaction, serving as a key liaison between the dealership and customers. The role involves implementing improvement initiatives, tracking customer feedback, and ensuring prompt resolution of concerns. **

Job Summary

  • The role serves as the key liaison between the dealership and customers to ensure concerns are addressed promptly.
  • Candidates will lead customer satisfaction improvement initiatives and develop continuous improvement plans to enhance the customer experience.
  • The position offers competitive pay, medical/dental/vision plans, paid holidays, and a 401(k) retirement plan.

Matching Summary

Match Score: 75

** ACCESSFORD is seeking a Customer Satisfaction Representative to enhance customer experience and satisfaction, serving as a key liaison between the dealership and customers. The role involves implementing improvement initiatives, tracking customer feedback, and ensuring prompt resolution of concerns. **

Salary

Base: $20.00-$22.00; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • Strong communication skills required
  • Attention to detail and sense of urgency
  • Follow up with customers within 48 hours

Nice-to-have

  • Warranty Claims or Collections experience preferred
  • Team player with a positive attitude
  • Experience with FreshDesk Omni Program

Key Requirements

  • High School graduate or equivalent
  • Must be 18 years or older
  • Basic computer skills required

Work Rights

Not specified

Tailored Resume

Cover Letter