Spécialiste Principal, Support Technique

nesto

Montreal, Canada
On-site
Windows and macos terminal environments
Level 1 and 2 remote support
On-site it support 5 days/week
Act as the first IT point of contact for the Montreal office, providing on-site support 5 days/week

Job Summary

  • Act as the first IT point of contact for the Montreal office, providing on-site support 5 days/week.
  • Provide remote Level 1 and 2 support for users across all our offices.
  • Prepare, deploy, and support Windows and macOS workstations.

Matching Summary

Act as the first IT point of contact for the Montreal office, providing on-site support 5 days/week.

Skills & Requirements

Must-have

  • Windows and macOS terminal environments
  • Level 1 and 2 remote support
  • On-site IT support 5 days/week
  • User onboarding and off-boarding
  • Troubleshoot SaaS applications
  • Manage endpoint security and updates

Nice-to-have

  • Proactive process improvement
  • Collaborative team environment
  • Positive client experience focus

Key Requirements

  • 7 years of experience in IT support
  • Proficiency in Windows support (Entra ID, Intune, Office 365)
  • Experience with macOS support and device management
  • Experience with MDM solutions (Intune, Jamf)
  • Experience with RMM tools
  • Experience with ticketing systems (ServiceNow)
  • ITIL understanding

Work Rights

Not specified

Tailored Resume

Cover Letter