Principal Cx Advisory Consultant

Genesys

Riyadh, Saudi Arabia
Flexible office
Cx and ex transformation
Ai orchestration strategy
Lead multi-workstream transformations
Genesys is seeking a Principal CX Advisory Consultant in Riyadh to lead enterprise-level customer and employee experience transformations. The role requires extensive experience in consulting across various industries, with a focus on AI-powered solutions and strategic leadership

Job Summary

  • Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees.
  • Join the Genesys CX Advisory team to help enterprise customers define and execute their AI Orchestration strategy and CX (customer experience) and EX (employee experience) transformation journey.
  • We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.

Matching Summary

Match Score: 88

Genesys is seeking a Principal CX Advisory Consultant in Riyadh to lead enterprise-level customer and employee experience transformations. The role requires extensive experience in consulting across various industries, with a focus on AI-powered solutions and strategic leadership.

Skills & Requirements

Must-have

  • CX and EX transformation
  • AI Orchestration strategy
  • lead multi-workstream transformations
  • drive measurable business outcomes
  • executive workshops facilitation
  • develop thought leadership

Nice-to-have

  • empathy and collaboration
  • analytical creativity
  • regional savvy KSA market dynamics

Key Requirements

  • 15+ years in CX/experience/consulting
  • 5+ years leading teams or programs
  • Executive presence with C-suite
  • Hands-on with ADKAR/Kotter/Lewin
  • Skilled in Design Thinking
  • Defines KPIs, builds value drivers & projections
  • Applies Agile concepts

Work Rights

Not specified

Tailored Resume

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