Senior Director, Customer Service Engineering

Dematic

United States
Base: $175,000.00 to $250,000.00; bonus/equity: no...
Onsite
Lead engineering teams of 250 professionals
Manage $400m business portfolio
Oversee modifications and upgrades projects
Dematic is seeking a Senior Director of Customer Service Engineering to lead a large team responsible for modifications and upgrades of existing customer systems. The role involves significant project management, team leadership, and strategic planning responsibilities within a dynamic engineering environment

Job Summary

  • This role leads the Engineering function for the Modifications and Upgrades Business Unit, managing a department of approximately 250 engineers.
  • The position is responsible for roughly $400M of business across 400+ active projects involving PLC controls, linear sorters, and automated storage systems.
  • Candidates must be able to travel up to 50% and work weekends and holidays to support critical customer operations.

Matching Summary

Match Score: 85

Dematic is seeking a Senior Director of Customer Service Engineering to lead a large team responsible for modifications and upgrades of existing customer systems. The role involves significant project management, team leadership, and strategic planning responsibilities within a dynamic engineering environment.

Salary

Base: $175,000.00 to $250,000.00; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Lead engineering teams of 250 professionals
  • Manage $400M business portfolio
  • Oversee modifications and upgrades projects
  • Execute site audits and system commissioning
  • Travel up to 50% including weekends

Nice-to-have

  • Culture of inclusion and collaboration
  • Continuous improvement initiatives
  • Strategic business planning skills
  • Strong customer focus
  • Innovative solution implementation

Key Requirements

  • Bachelor's or Advanced Degree in Engineering
  • 10 years experience leading Project Management teams
  • Experience with mechanical and controls systems
  • Ability to manage large teams and project execution

Work Rights

Not specified

Tailored Resume

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