English Customer Support Agent Night Shift - Fixed Term

Aristocrat Technologies Australia Pty Ltd

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English language proficiency
Live chat and email support
Kyc account verification experience
** Aristocrat Technologies is seeking a Night Shift English Customer Support Agent to provide prompt and professional assistance to customers through live chat and email. The role requires handling inquiries regarding games, promotions, accounts, and technical issues, while ensuring high customer satisfaction and compliance with regulatory requirements. **

Job Summary

  • The role involves responding promptly to customer inquiries regarding games, promotions, and technical issues via live chat and email.
  • Candidates will assist with KYC processes and collaborate with Safer Gambling and Fraud departments to protect customers from harm.
  • Aristocrat Interactive is a leading regulated online real money gaming business formed by the merger of Anaxi and NeoGames.

Matching Summary

Match Score: 75

** Aristocrat Technologies is seeking a Night Shift English Customer Support Agent to provide prompt and professional assistance to customers through live chat and email. The role requires handling inquiries regarding games, promotions, accounts, and technical issues, while ensuring high customer satisfaction and compliance with regulatory requirements. **

Skills & Requirements

Must-have

  • English language proficiency
  • Live chat and email support
  • KYC account verification experience
  • Night shift availability
  • First contact resolution focus

Nice-to-have

  • Knowledge of online gaming platforms
  • Understanding of AML and fraud detection
  • Collaborative team player mindset
  • Passion for player experience enhancement

Key Requirements

  • Mandatory background screening and regulatory approvals
  • Authorization to work in Australia without visa sponsorship
  • Ability to pass criminal background checks and fingerprinting

Work Rights

Must be authorized to work in Australia without visa sponsorship

Tailored Resume

Cover Letter