Customer Service Agent - Day Shift

Aristocrat Interactive

Base: $13.30 - $24.70 ph; bonus/equity: not specif...
Hybrid
Inbound call center experience preferred
Hybrid work schedule with reliable internet
Camera-ready while working
The role involves providing outstanding service to players in the regulated online real money gaming industry

Job Summary

  • The role involves providing outstanding service to players in the regulated online real money gaming industry.
  • Employees must handle inbound calls, chats, and emails while maintaining SLAs under 45 seconds.
  • The position offers a comprehensive benefits package including health insurance, dental, vision, and a 401(k) plan.

Matching Summary

The role involves providing outstanding service to players in the regulated online real money gaming industry.

Salary

Base: $13.30 - $24.70 per hour; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, 401(k) matching

Skills & Requirements

Must-have

  • Inbound call center experience preferred
  • Hybrid work schedule with reliable internet
  • Camera-ready while working
  • 90 WPM typing speed required
  • Troubleshoot computers and mobile devices

Nice-to-have

  • Previous technical support experience
  • VIP customer communication skills
  • Fast-paced environment adaptability
  • Strong time-management skills

Key Requirements

  • High School diploma or equivalent; some college preferred
  • At least 21 years of age
  • Authorized to work in the US without visa sponsorship
  • Ability to travel to office 50% of shifts
  • Pass background screening and regulatory approvals

Work Rights

Must be authorized to work in the job posting location

Tailored Resume

Cover Letter