The role is responsible for executing and optimizing Mastercard's digital-led customer success model to ensure customers achieve measurable outcomes at scale
Job Summary
The role is responsible for executing and optimizing Mastercard's digital-led customer success model to ensure customers achieve measurable outcomes at scale.
This position focuses on operationalizing lifecycle programs across onboarding, adoption, value realization, retention, and advocacy using technology and analytics.
The team plays a crucial role in ensuring customers achieve their desired outcomes while maximizing the value of Mastercard's products and services.
Matching Summary
The role is responsible for executing and optimizing Mastercard's digital-led customer success model to ensure customers achieve measurable outcomes at scale.
Skills & Requirements
Must-have
Lead digital customer success initiatives
Operationalize lifecycle programs at scale
Translate strategy into repeatable playbooks
Partner with Product and Analytics teams
Drive adoption through data-driven insights
Nice-to-have
Experience with Gainsight platform preferred
Strong influence without direct ownership
Background in payments or services industry
Proven track record in B2B environments
Ability to foster cross-functional collaboration
Key Requirements
Experience leading Digital or Scaled CS initiatives
Strong understanding of Customer Success platforms
Demonstrated ability to drive adoption and engagement