Customer Service Associate

The Ohio State University

Columbus, Ohio, US
$16.65 - $21.77 ph
Excellent customer service
Analyzing & interpreting information
Operation of computer equipment
Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures

Job Summary

  • Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures.
  • Monitors facility controls and alarms like building equipment alarms, fire alarms, door alarms, etc., as required and ensures appropriate communication for resolution according to procedures.
  • Facilitates key sign-out/in, distribution of access cards, departmental vehicles, radios, package and letter pickup and delivery.

Matching Summary

Receives and evaluates requests including, but not limited to phone calls, e-mails, radios, etc., and decides appropriate action to resolve the issue utilizing excellent customer service based on training, experience and standard operating procedures.

Salary

$16.65 - $21.77

Skills & Requirements

Must-have

  • excellent customer service
  • analyzing & interpreting information
  • operation of computer equipment

Nice-to-have

  • facilities management experience
  • customer call center experience
  • Microsoft office proficiency
  • integrated work order systems

Key Requirements

  • One year experience in customer service or communications
  • 6 mos. experience in operation of computer
  • 3 mos. experience in information research & analysis

Work Rights

Not specified

Tailored Resume

Cover Letter