The Senior Program Manager will oversee Klaviyo's 1:many success experience, responsible for the design, coordination, and execution of At Scale 1:many programs and motions to ensure customer milestone achievement
Job Summary
The Senior Program Manager will oversee Klaviyo's 1:many success experience, responsible for the design, coordination, and execution of At Scale 1:many programs and motions to ensure customer milestone achievement.
This role will partner cross-functionally with various teams including Customer Success, Customer Education, Product Management, and Analytics to build and optimize At Scale motions across channels and touchpoints.
The ideal candidate will have a background in strategy and execution, strong project management skills, and experience in creating business cases and financial impact assessments for change efforts, with a focus on transforming workflows by putting AI at the center.
Matching Summary
The Senior Program Manager will oversee Klaviyo's 1:many success experience, responsible for the design, coordination, and execution of At Scale 1:many programs and motions to ensure customer milestone achievement.
Salary
$88,000—$132,000 USD
Skills & Requirements
Must-have
Design and implement 1:many programs
Partner cross-functionally
Drive ROI, retention, and expansion
Customer journey mapping
Scaled programs experience
AI tools and workflows
Nice-to-have
Analytical problem solver
Balanced strategy and execution
Strong group facilitation skills
Drive results through influence
Key Requirements
4+ years Customer Success, Community, Customer Education, Program Management, or Customer Marketing
Proven history of designing and launching customer programs
Experience scaling programs to large numbers of customers
Experience driving adoption & retention in B2B SaaS/tech
History of leading cross-functional teams
Experience mapping and managing customer journeys
Accountable for customer adoption & retention metrics