Collections Program Manager

Stripe

Us
On-site
Collections operations
Customer-centric approach
Data-driven improvements
Stripe is seeking a Collections Program Manager to lead and enhance its collections operations, focusing on recovering overdue loans while maintaining a positive customer experience. The ideal candidate should have extensive program management experience, strong analytical skills, and a proactive approach to problem-solving

Job Summary

  • As a Collections Program Manager, you will own and evolve the programs that drive our collections operations—while staying close to the work itself.
  • Your work will span program strategy, hands-on casework, cross-functional collaboration, and operational scaling to improve key objectives such as recovery rates, customer experience and compliance.
  • We're looking for someone who is equally comfortable in the details of a complex case and in the strategic design of programs that serve thousands of customers.

Matching Summary

Match Score: 85

Stripe is seeking a Collections Program Manager to lead and enhance its collections operations, focusing on recovering overdue loans while maintaining a positive customer experience. The ideal candidate should have extensive program management experience, strong analytical skills, and a proactive approach to problem-solving.

Skills & Requirements

Must-have

  • collections operations
  • customer-centric approach
  • data-driven improvements
  • cross-functional collaboration
  • regulatory compliance

Nice-to-have

  • challenging the status quo
  • pushing for innovation
  • customer empathy

Key Requirements

  • 3+ years of program management experience
  • Willingness to perform hands-on casework
  • Strong analytical skills
  • Proven experience delivering cross-functional initiatives
  • Excellent communication skills
  • Experience managing multiple concurrent projects

Work Rights

Not specified

Tailored Resume

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