Job 19454

Amplifon

Australia
Fully remote
1.5 years it applications support experience
Servicenow ticket management proficiency
Audiology hardware and software troubleshooting
Amplifon is seeking a specialist IT support professional for Clinical management and Audiology-specific hardware and software in Australia. The role emphasizes collaboration, innovation, and personal growth, aligning with the company's mission of enhancing lives through hearing care

Job Summary

  • This role provides specialist IT support for clinical management and audiology-specific hardware and software across Amplifon Australia.
  • The position involves planning, packaging, and deploying audiology software while managing service tickets to meet SLA targets.
  • Employees will benefit from top-class development programs and opportunities to work on projects in other parts of the world.

Matching Summary

Match Score: 85

Amplifon is seeking a specialist IT support professional for Clinical management and Audiology-specific hardware and software in Australia. The role emphasizes collaboration, innovation, and personal growth, aligning with the company's mission of enhancing lives through hearing care.

Skills & Requirements

Must-have

  • 1.5 years IT applications support experience
  • ServiceNow ticket management proficiency
  • Audiology hardware and software troubleshooting
  • Windows Server and OS administration
  • Cloud technology experience (Azure/AWS)
  • Equipment calibration coordination skills

Nice-to-have

  • Prior audiology hardware knowledge preferred
  • Project delivery environment experience
  • Remote access tool experience (Datto)
  • CRM systems familiarity
  • Strong written and verbal communication
  • Process improvement initiative mindset

Key Requirements

  • Minimum 1.5 years work experience in IT support
  • Recognised tertiary degree in Information Technology desired
  • Hands-on project delivery experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter