It Support Services Analyst

Clarivate

Bangalore, India
24*7 support in rotational shifts
Technical proficiency in troubleshooting
Familiarity with it service desk tools
Provide expert-level support for reported technical issues and incidents, ensuring timely and effective solutions

Job Summary

  • Provide expert-level support for reported technical issues and incidents, ensuring timely and effective solutions.
  • Troubleshoot and resolve complex hardware, software, and network-related problems.
  • Deliver exceptional customer service by ensuring a positive and professional interaction with end-users.

Matching Summary

Provide expert-level support for reported technical issues and incidents, ensuring timely and effective solutions.

Skills & Requirements

Must-have

  • 24*7 support in rotational shifts
  • technical proficiency in troubleshooting
  • familiarity with IT service desk tools

Nice-to-have

  • excellent researching and problem solving skills
  • ability to work collaboratively in a team
  • educate end users on IT best practices

Key Requirements

  • Bachelor's degree in Computer Engineering or Computer Science
  • at least 1 year of experience as a Service Desk Analyst

Work Rights

Not specified

Tailored Resume

Cover Letter