Senior Swat Support Engineer (10am To 7pm Schedule)

Island Work Transitions Inc

Costa Rica, Costa Rica
Fully remote
Troubleshoot integration performance
Troubleshoot network connectivity
Manage incoming case queue
The SWAT Support Team focuses on responding to customer-reported issues and proactively identifying potential future performance issues

Job Summary

  • The SWAT Support Team focuses on responding to customer-reported issues and proactively identifying potential future performance issues.
  • As a SWAT Support Analyst, you will provide support to workmates, customers, and consultants on systems within Workday and external applications integrating with Workday.
  • We offer the trust to take risks, the tools to grow, the skills to develop, and the support of a company invested in you for the long haul.

Matching Summary

The SWAT Support Team focuses on responding to customer-reported issues and proactively identifying potential future performance issues.

Skills & Requirements

Must-have

  • troubleshoot integration performance
  • troubleshoot network connectivity
  • manage incoming case queue
  • use SoapUI and Postman
  • use Splunk and Kibana
  • work 10 am to 7 pm schedule

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • Workday Support role experience

Key Requirements

  • 2+ years experience with ERP application
  • 4+ years customer support specialist
  • Required to work on-call rotation

Work Rights

Not specified

Tailored Resume

Cover Letter