Askgs Experience Center Team Leader

Johnson & Johnson UK

Bogotá, Colombia
Multifunction askgs experience center associates management
Timely and accurate support delivery
Inbound channel management
The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates, delivering timely and accurate support to J&J employees and the Shared Services community

Job Summary

  • The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates, delivering timely and accurate support to J&J employees and the Shared Services community.
  • This role involves providing leadership to Associates managing inbound channels and guiding/mentoring high potential talents, with accountability for continuously improving customer experience and service effectiveness.
  • Key responsibilities include people management, operations oversight, resolving escalated issues, monitoring team performance, and leveraging data/analytics to drive performance and strategic decisions.

Matching Summary

The AskGS Experience Center Team Leader is responsible for managing a team of Multifunction AskGS Experience Center Associates, delivering timely and accurate support to J&J employees and the Shared Services community.

Skills & Requirements

Must-have

  • Multifunction AskGS Experience Center Associates management
  • timely and accurate support delivery
  • inbound channel management
  • customer service orientation culture
  • Service Center technologies
  • client and customer satisfaction commitment

Nice-to-have

  • inclusive work environment
  • cross-cultural collaboration
  • continuous improvement initiatives
  • positive-minded interpersonal skills
  • leadership growth mentoring

Key Requirements

  • At least 4 years progressive Contact Center / Customer Service experience
  • Strong management skills
  • Experience using Service Center technologies
  • English, Spanish, Portuguese language skills

Work Rights

Not specified

Tailored Resume

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