Senior It Help Desk Technician

CACI

King of Prussia, PA, USA
$47,900 - 95,600 usd; not specified; not specified...
Fully remote
Diagnose and troubleshoot technical issues
Onsite and remote support
Windows desktop/server/active directory
The IT Help Desk Technician will be the sole onsite IT support for an office of approximately 70 end users, playing a critical role in expanding and updating the site

Job Summary

  • The IT Help Desk Technician will be the sole onsite IT support for an office of approximately 70 end users, playing a critical role in expanding and updating the site.
  • Responsibilities include providing IT support through various channels, triaging requests, documenting work, facilitating user onboarding/offboarding, and maintaining IT equipment inventory.
  • CACI offers a culture of integrity, an environment of trust with flexible time off, and a focus on continuous growth, along with competitive compensation and comprehensive benefits.

Matching Summary

The IT Help Desk Technician will be the sole onsite IT support for an office of approximately 70 end users, playing a critical role in expanding and updating the site.

Salary

$47,900 - 95,600 USD; Not specified; Not specified

Skills & Requirements

Must-have

  • Diagnose and troubleshoot technical issues
  • Onsite and remote support
  • Windows Desktop/Server/Active Directory
  • Microsoft365 Collaboration suite
  • Multifactor authentication support
  • Onsite in King of Prussia 5 days/week

Nice-to-have

  • Customer-centric approach
  • High degree of flexibility
  • Assist others as needed
  • Culture of integrity and innovation
  • Trust and autonomy

Key Requirements

  • 3+ years' work experience in helpdesk support
  • High School Diploma required
  • Security+ Certification
  • Active TS/SCI U.S. Government Security Clearance

Work Rights

TS/SCI Clearance required

Tailored Resume

Cover Letter