Support Engineer

Redwoodsoftware

Hyderabad, India
On-site
Workload automation products
Advanced job scheduling
Multi-agent and hybrid environments
Redwood empowers customers with lights-out automation for their mission-critical business processes

Job Summary

  • Redwood empowers customers with lights-out automation for their mission-critical business processes.
  • The Support Engineer independently resolves a broad range of customer issues, including complex and non-standard automation scenarios.
  • This role requires strong technical depth in Workload Automation products, sound judgment, and the ability to collaborate effectively across teams.

Matching Summary

Redwood empowers customers with lights-out automation for their mission-critical business processes.

Skills & Requirements

Must-have

  • Workload Automation products
  • Advanced job scheduling
  • Multi-agent and hybrid environments
  • API-driven automation
  • SAP ERP job orchestration
  • Analyze logs and execution traces
  • Windows and/or Linux systems
  • Databases and SQL
  • Networking
  • APIs and integrations
  • Scripting (PowerShell, Bash, Python)

Nice-to-have

  • SaaS-based scheduling
  • Hybrid execution models
  • SAP-related products
  • Additional ERP platforms

Key Requirements

  • Several years of experience in technical or application support
  • Ability to diagnose multi-factor technical issues
  • Strong written and verbal communication skills
  • Proven ability to work independently
  • Proficiency in English

Work Rights

Not specified

Tailored Resume

Cover Letter