The Service Delivery Manager role entails managing and supporting service delivery to clients, ensuring timely and high-quality responses that exceed client expectations
Job Summary
The Service Delivery Manager role entails managing and supporting service delivery to clients, ensuring timely and high-quality responses that exceed client expectations.
This role includes first line support on operational, reporting, and system-related queries, as well as ownership of tax services and client onboarding projects.
Apex Group offers a global presence with local service, empowering employees to lead and innovate within a large, diverse team.
Matching Summary
The Service Delivery Manager role entails managing and supporting service delivery to clients, ensuring timely and high-quality responses that exceed client expectations.
Skills & Requirements
Must-have
Client service delivery management
Operational and reporting support
Service Level Agreement management
Issue resolution and query investigation
Tax services and SARS submissions
Project management of client requirements
Nice-to-have
Process design and automation
Strong business acumen
Cross-training and knowledge sharing
Operational relationship development
System troubleshooting and maintenance
Key Requirements
Minimum 4 years sector experience
Relevant tertiary qualification advantageous
Knowledge of LISP and CIS legislative environment
Experience with Oracle Flexcube and TCube systems advantageous
Business or systems analyst experience advantageous