Not specified (could be hybrid or on-site based on common practices in similar roles).
Customer liaison and inquiry resolution
Multi-system navigation and troubleshooting
High-volume data flow management
Singapore Post Ltd is seeking an Account Support Executive on a one-year contract basis to provide operational and account management support for assigned accounts. The role involves onboarding new clients, managing inquiries, and ensuring smooth daily operations through effective communication and coordination
Job Summary
This role serves as the primary operational point of contact for assigned accounts, ensuring swift responses across multiple communication channels.
The position involves managing high-volume daily transactions ranging from 20,000 to 100,000 while maintaining strict data integrity.
Candidates will facilitate seamless customer onboarding processes and provide hypercare support during the initial adoption period for new clients.
Matching Summary
Match Score: 75
Singapore Post Ltd is seeking an Account Support Executive on a one-year contract basis to provide operational and account management support for assigned accounts. The role involves onboarding new clients, managing inquiries, and ensuring smooth daily operations through effective communication and coordination.
Skills & Requirements
Must-have
Customer liaison and inquiry resolution
Multi-system navigation and troubleshooting
High-volume data flow management
Cross-functional coordination with stakeholders
Omnichannel support delivery via email phone
Nice-to-have
Experience in dynamic working environments
Client-facing experience preferred
Ability to adapt to time-sensitive actions
Proactive issue mitigation skills
Key Requirements
1 to 2 years of relevant account or client service support experience