Accounting Associate Support Analyst

Community Brands

Cebu, Philippines
Hybrid
Product ticket system support
Customer error replication
Knowledge base article creation
Provide timely responses to customer service inquiries via product ticket system and collaborate with team members to provide resolutions

Job Summary

  • Provide timely responses to customer service inquiries via product ticket system and collaborate with team members to provide resolutions.
  • Identify recurring service requests and offer knowledge base articles or other solutions to reduce ticket volume.
  • Momentive Software offers Medical, Dental & Vision Benefits, 401(k) Savings Plan & Company Match, and Flexible Planned Paid Time Off.

Matching Summary

Provide timely responses to customer service inquiries via product ticket system and collaborate with team members to provide resolutions.

Skills & Requirements

Must-have

  • Product ticket system support
  • Customer error replication
  • Knowledge base article creation
  • Graveyard shift availability

Nice-to-have

  • Friendly yet empathetic tone
  • Proactive and timely responses
  • Passionate problem-solvers
  • Purpose-driven culture

Key Requirements

  • Degree in Accounting preferred
  • 6 months to 1 year customer service experience
  • General accounting knowledge
  • Proven ability to learn office software

Work Rights

Eligibility to work in the Philippines

Tailored Resume

Cover Letter