Customer Service Representative/bdc Administrator

Island Honda Inc

Thousand Oaks, CA, United States
Base: $20.00ph; bonus/equity: based on individual ...
Respond to inquiries via phone, email, text
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding to inquiries, scheduling appointments, following up with customers, and maintaining accurate records in the CRM system.
  • The company offers industry-leading benefits including competitive pay with bonus opportunities, medical, dental, vision plans, paid holidays, PTO, and a 401(k) retirement plan.

Matching Summary

This role is critical to our dealership’s success, acting as the first point of contact for customers and generating sales and service appointments.

Salary

Base: $20.00/hour; Bonus/Equity: based on Individual Appointments Shown/Sold, Manufacturer Approvability; Benefits: Medical, Dental and Vision Plans, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Purchase Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inquiries via phone, email, text
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Meet performance goals
  • Deliver exceptional customer service

Nice-to-have

  • Professional, friendly, and positive attitude
  • Ability to multitask
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience
  • Strong phone and communication skills
  • Comfortable working with CRM systems
  • Strong organizational skills and attention to detail
  • High School graduate or equivalent, 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter