Job Summary

• The role is responsible for monitoring and evaluating staff members on the quality and process of work performed against standards.
• The position involves conducting agent monitoring activities while providing live in-the-moment coaching for quality assurance purposes.
• Beacon Mobility is a growing family of companies committed to serving diverse customer needs with nearly 70 years of experience.

Matching Summary

Skills & Requirements

Key Requirements

• proficiency in policies and procedures
• ability to analyze and identify data trends
• experience in schedule adherence monitoring

Work Rights