Salesforce Professional Services empowers customers to unlock the full potential of the Salesforce platform by designing human-centered experiences, modernizing technology, and driving transformative business outcomes
Job Summary
Salesforce Professional Services empowers customers to unlock the full potential of the Salesforce platform by designing human-centered experiences, modernizing technology, and driving transformative business outcomes.
The Senior Experience Architect will lead the design and delivery of human-centered service and product experiences, integrating human and AI-agent interactions across customer, employee, and service journeys.
Join Salesforce Professional Services for an opportunity to shape world-class experiences, drive thought leadership in the digital and AI space, and grow your career as a trusted advisor.
Matching Summary
Salesforce Professional Services empowers customers to unlock the full potential of the Salesforce platform by designing human-centered experiences, modernizing technology, and driving transformative business outcomes.
Skills & Requirements
Must-have
human-centered service and product experiences
design next-generation experiences
AI and Agentforce capabilities
executive communication skills
experience design and delivery
design systems within Salesforce
prototypes and high-fidelity UI designs
Nice-to-have
thought leadership in transformation
hypothesis-led problem solving
trusted advisory relationships
business storytelling
advance experience design best practices
elevating standards and championing transformation
Key Requirements
10+ years experience in service design, product design, CX strategy, or experience architecture
5+ years consulting experience
Demonstrated ability to develop experience-led strategies
Strong executive presence
Proven expertise in problem solving and facilitation
Affinity for technology and digital platforms
Experience with design systems and Salesforce UI design