Customer Support Specialist, Enrollments

rippling

Remote, , US
Base: 23.49 usd ph (us tier 2); base: 22.19 usd ph...
Remote
Customer support for us benefits domain
Saas product troubleshooting
Knowledge of group health and welfare plans
Rippling provides a unified platform to manage HR, IT, and Finance systems including payroll, benefits, and onboarding

Job Summary

  • Rippling provides a unified platform to manage HR, IT, and Finance systems including payroll, benefits, and onboarding.
  • The Customer Support team offers expert guidance and swift resolutions to ensure seamless customer experiences across multiple time zones.
  • Rippling is committed to diversity, inclusion, and providing reasonable accommodations during the hiring process.

Matching Summary

Rippling provides a unified platform to manage HR, IT, and Finance systems including payroll, benefits, and onboarding.

Salary

Base: 23.49 USD per hour (US Tier 2); Base: 22.19 USD per hour (US Tier 3); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer support for US benefits domain
  • SaaS product troubleshooting
  • Knowledge of group health and welfare plans
  • Use of CRM systems
  • Remote work within Pacific or Mountain timezones
  • Communication via email, chat, and video conferencing

Nice-to-have

  • Collaborative and supportive team environment
  • Continuous learning and professional growth
  • Problem-solving and innovation mindset
  • Ability to work under time constraints
  • Customer-centric approach

Key Requirements

  • Bachelor's degree
  • 1-4 years customer support experience in US benefits domain
  • Excellent written and verbal English communication
  • Residency in Pacific or Mountain timezone states
  • Ability to work shifts between 9am to 6pm PST

Work Rights

Must reside in Pacific or Mountain timezone states

Tailored Resume

Cover Letter