Bilingual Required Patient Portal/it Help Desk Agent– Level 1 (managed Services)

Morganfranklinconsultingllc

Remote
$16—$19 usd ph
**
24x7 call center support
Exceptional call center support
Customer service and communication skills
** MorganFranklin Consulting is seeking a Bilingual Patient Portal/IT Help Desk Agent for a remote Level 1 role. The position emphasizes exceptional customer service and communication skills, with responsibilities involving support for IT issues in a call center environment. **

Job Summary

  • We deliver unparalleled opportunities for growth and career advancement within a dynamic, entrepreneurial culture.
  • The Level 1 Call Center Agent will be responsible to support customers from our 24x7 call center, providing exceptional call center support.
  • The firm is currently ranked #1 Best in KLAS: Managed IT Services and has been repeatedly recognized as a top performer by KLAS.

Matching Summary

Match Score: 75

** MorganFranklin Consulting is seeking a Bilingual Patient Portal/IT Help Desk Agent for a remote Level 1 role. The position emphasizes exceptional customer service and communication skills, with responsibilities involving support for IT issues in a call center environment. **

Salary

$16—$19 USD

Skills & Requirements

Must-have

  • 24x7 call center support
  • exceptional call center support
  • customer service and communication skills
  • remote helpdesk environment
  • Microsoft Windows operating system support
  • mobile device support (iPhone and Android)

Nice-to-have

  • entrepreneurial culture
  • continuous learning
  • ITIL training
  • medical/clinical terminology
  • creative problem-solving skills
  • high level of self-awareness

Key Requirements

  • 1-2 years of IT/Call Center experience
  • Associates degree or equivalent experience
  • Proper phone etiquette and listening skills
  • Proficiency in typing and grammar
  • Knowledge of customer service principles
  • Experience supporting software applications remotely
  • Experience maintaining and troubleshooting Windows OS
  • Bilingual Required

Work Rights

Not specified

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