Customer Experience Executive (CRM, Data Analytics)
TRITON AI PTE. LTD.
Singapore, Singapore
Customer relationship management (crm)
Data analytics within sales and marketing
Cross-functional stakeholder collaboration
This role focuses on enhancing the overall customer journey through structured CRM initiatives and data-driven insights
Job Summary
This role focuses on enhancing the overall customer journey through structured CRM initiatives and data-driven insights.
The successful candidate will manage customer loyalty programs, oversee feedback processes, and coordinate improvement actions across internal functions.
Key responsibilities include maintaining accurate customer databases, analyzing feedback to drive CX improvements, and supporting marketing engagement activities.
Matching Summary
Match Score: 85
This role focuses on enhancing the overall customer journey through structured CRM initiatives and data-driven insights.
Skills & Requirements
Must-have
Customer Relationship Management (CRM)
Data analytics within Sales and Marketing
Cross-functional stakeholder collaboration
Nice-to-have
Passion for customer experience initiatives
Experience with Salesforce CRM systems
Strong organizational and communication skills
Key Requirements
Diploma or Degree in Business, Marketing, Communications, or Data Analytics
Prior experience in CRM or customer service operations
Comfortable working with data and cross-functional stakeholders