Hardware and software support for windows 11, ios, android, mac os, office 365
Brookfield Properties is seeking a Technical Support Specialist in Cleveland, US, to enhance user productivity by providing support for enterprise applications and hardware. The role emphasizes customer service and technical skills, with opportunities for career development through training and exposure to various technologies
Job Summary
Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune.
At Brookfield Properties, your career progression is important to us.
Matching Summary
Match Score: 85
Brookfield Properties is seeking a Technical Support Specialist in Cleveland, US, to enhance user productivity by providing support for enterprise applications and hardware. The role emphasizes customer service and technical skills, with opportunities for career development through training and exposure to various technologies.
Skills & Requirements
Must-have
Provide end-user support
Remote support using industry-standard tools
Hardware and software support for Windows 11, iOS, Android, Mac OS, Office 365
Utilize ServiceNow for Incident and Request management
Engage with external vendors for escalated issues
Provide technical support for companywide meetings and events
Nice-to-have
Experience in a call queue environment
Familiarity with ServiceNow
General awareness of cybersecurity best practices
Key Requirements
High School Diploma or GED
Minimum of 2 years of experience in an IT support role
Demonstrated understanding of IT concepts within an ITIL framework