Cebu It Park customer Care Specialist Irecruit engage 2026

Concentrix

Cebu City, Philippines
Not specified in the job posting.
High school diploma required
Strong computer navigation skills
Ability to rotate shifts
Concentrix is seeking a Customer Care Specialist for their Cebu IT Park location, primarily responsible for delivering customer support via calls and online interactions. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment

Job Summary

  • The Customer Support Associate interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing appropriate resolutions.
  • The role offers flexibility with work-from-home options available for qualified candidates.

Matching Summary

Match Score: 75

Concentrix is seeking a Customer Care Specialist for their Cebu IT Park location, primarily responsible for delivering customer support via calls and online interactions. The ideal candidate should possess strong customer service skills, attention to detail, and the ability to adapt in a fast-paced environment.

Skills & Requirements

Must-have

  • High school diploma required
  • Strong computer navigation skills
  • Ability to rotate shifts

Nice-to-have

  • Three to six months relevant experience
  • Demonstrate empathy with customers
  • Skilled in multi-tasking

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Shift rotation availability

Work Rights

Not specified

Tailored Resume

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