Automotive Case Management (remote)

Concentrix

Canada
Base: $16.00-$21.00ph; bonus/equity: not specified...
Fully remote
High school diploma or ged required
Minimum 18 years of age
Comfortable working with computers
This role involves responding to escalated automotive-related product questions and concerns in a timely manner while resolving customer inquiries following standardized processes

Job Summary

  • This role involves responding to escalated automotive-related product questions and concerns in a timely manner while resolving customer inquiries following standardized processes.
  • The company offers significant investment in career growth with about 80% of managers promoted from within through free learning and leadership development programs.
  • Employees receive a base salary range of $16.00-$21.00/hour along with benefits including medical, dental, vision insurance, and a 401(k) retirement plan.

Matching Summary

This role involves responding to escalated automotive-related product questions and concerns in a timely manner while resolving customer inquiries following standardized processes.

Salary

Base: $16.00-$21.00/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(k), PTO, paid learning days

Skills & Requirements

Must-have

  • High School diploma or GED required
  • Minimum 18 years of age
  • Comfortable working with computers
  • Ability to operate multiple applications simultaneously

Nice-to-have

  • Prior automotive industry experience preferred
  • Natural customer service skills
  • Empathetic problem solver
  • Eagerness to learn new technologies

Key Requirements

  • High School diploma or GED
  • At least 18 years of age
  • Minimum one year in a customer-facing role preferred
  • Legally authorized to work in Canada

Work Rights

Must be legally authorized to work in Canada

Tailored Resume

Cover Letter