Must-have

• professional, friendly, and pleasant service
• courteous, prompt, and empathetic service
• handle all calls, external and internal
• manage guest requests and follow-up
• practical knowledge of all departments
• update software system
• make restaurant reservations
• take room service orders
• follow all hotel emergency procedures
• adhere to department policies and procedures

Nice-to-have

• excellent interpersonal skills
• problem-solving skills
• responsible and reliable
• work effectively under pressure
• organization and teamwork
• initiative and resourcefulness
• flexibility and empathy
• calm and courteous demeanor
• warm and poised voice