Credit Assistance Specialist Consumer Card 2nd Shift

Bank of America (GHR)

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One year customer service experience
Excellent verbal and written communication skills
Ability to work second shift hours
** Bank of America is seeking a Credit Assistance Specialist for their Consumer Card division, focusing on providing credit solutions and support to clients during the second shift. The role emphasizes customer service, problem-solving, and compliance within a supportive workplace culture. **

Job Summary

  • This role is responsible for providing credit assistance and solutions to clients primarily through outbound calls.
  • The position requires leveraging problem-solving competencies and sound judgment to negotiate repayment plans that benefit both the client and the bank.
  • Candidates must demonstrate empathy and ethical behavior while adhering to collections compliance guidelines during interactions with delinquent clients.

Matching Summary

Match Score: 75

** Bank of America is seeking a Credit Assistance Specialist for their Consumer Card division, focusing on providing credit solutions and support to clients during the second shift. The role emphasizes customer service, problem-solving, and compliance within a supportive workplace culture. **

Skills & Requirements

Must-have

  • One year customer service experience
  • Excellent verbal and written communication skills
  • Ability to work second shift hours
  • Negotiation and persuasion skills
  • Empathy for client situations

Nice-to-have

  • Bachelor's degree in related field
  • Prior credit assistance or collections experience
  • Inbound or outbound call center background
  • Knowledge of banking operations
  • Experience with automated collections systems

Key Requirements

  • Minimum one year of customer service experience
  • High School Diploma or GED equivalent
  • Availability for 2nd shift schedule
  • Proficiency with multiple computer systems

Work Rights

Not specified

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