Cam Outreach Manager

M&T Bank

Getzville, New York, United States of America
Base: $62,200.00 - $103,600.00 annual (usd); bonus...
Not specified
Manage team of approximately 10 ftes
Resolve disputed transactions timely
Negotiate effectively on customer calls
M&T Bank is seeking a Cam Outreach Manager in Getzville, New York, responsible for directing a unit's daily activities and managing a team to meet departmental objectives. The role requires strong leadership, customer service skills, and the ability to enhance operational efficiency while ensuring compliance with internal controls and risk management protocols

Job Summary

  • The role is responsible for directing the day-to-day activities of a unit managing approximately 10 employees across diverse disciplines.
  • Key duties include resolving disputed transactions, negotiating with customers, and serving as an integral member of the portfolio acquisition team.
  • The position requires maintaining M&T Bank's internal control standards and ensuring adherence to risk and regulatory policies.

Matching Summary

Match Score: 85

M&T Bank is seeking a Cam Outreach Manager in Getzville, New York, responsible for directing a unit's daily activities and managing a team to meet departmental objectives. The role requires strong leadership, customer service skills, and the ability to enhance operational efficiency while ensuring compliance with internal controls and risk management protocols.

Salary

Base: $62,200.00 - $103,600.00 Annual (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage team of approximately 10 FTEs
  • Resolve disputed transactions timely
  • Negotiate effectively on customer calls
  • Compile month-end data for management
  • Direct onboarding of acquired loans
  • Implement internal controls to mitigate risk

Nice-to-have

  • Excellent oral and written communication skills
  • Strong knowledge of departmental systems
  • Promote environment supporting belonging
  • Tact and diplomacy in customer service

Key Requirements

  • 6 years higher education and relevant work experience
  • 1 year work leadership or supervisory experience
  • Experience in call center or bank operations
  • Bachelor's degree preferred

Work Rights

Not specified

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