As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves having in-depth conversations with customers to support their banking needs including Home Loans, Business Banking, and Financial Advice.
Applicants must be available to cover predetermined rosters and travel frequently to support multiple branches within the area.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Ability to articulate financial terms clearly
Support multiple branch locations
Process credit product applications
Deliver financial health assessments
Nice-to-have
Problem solving and effective solutions
Drive risk-adverse culture
Genuine interest in financial wellbeing
Work in busy retail environment
Ability to educate on digital banking
Key Requirements
Proven customer service experience
Experience in Financial Services, Retail or Hospitality