Base: $21.85 - $32.80; bonus/equity: not specified...
Not specified (potentially hybrid or onsite due to travel requirements).
Excellent communication and customer service skills
Handle stressful situations
High-volume, multiple task environment
Acathospital is seeking a Lead Patient Services Representative to manage scheduling, patient interaction, and clerical operations within their outpatient breast surgery department. The role requires strong customer service and organizational skills, as well as familiarity with medical settings and insurance processes
Job Summary
Answers incoming telephone calls in a timely manner, delivering excellent telephone customer service skills and adhering to Advocate Health Care Telephone Standards and Revenue Cycle Scripts.
Schedules appointments, including walk-ins, for all designated providers within the practice following departmental policies and procedures.
Functions as lead associate for clerical office operations, preparing weekly schedules, anticipating coverage, answering questions, and training new staff.
Matching Summary
Match Score: 85
Acathospital is seeking a Lead Patient Services Representative to manage scheduling, patient interaction, and clerical operations within their outpatient breast surgery department. The role requires strong customer service and organizational skills, as well as familiarity with medical settings and insurance processes.
Salary
Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Comprehensive suite of Total Rewards
Skills & Requirements
Must-have
Excellent communication and customer service skills
Handle stressful situations
High-volume, multiple task environment
Work independently and solve problems
Strong interpersonal and telephone communication skills
Working knowledge of automated appointment scheduling
Nice-to-have
Ability to motivate team effort
Ability to create effective working teams
Bilingual in Spanish preferred
Key Requirements
High school diploma or equivalent
1-2 years in a medical setting or equivalent
3-4 years of customer service experience
Basic knowledge of managed care and commercial insurance
Basic knowledge of medical terminology and billing and coding practices