The AV Support Engineer is responsible for delivering advanced technical support for video conferencing systems and in-room AV technology
Job Summary
The AV Support Engineer is responsible for delivering advanced technical support for video conferencing systems and in-room AV technology.
Key responsibilities include diagnosing and resolving problems related to AV/VC equipment failures, hardware malfunctions, and software configuration issues.
This position will require travel to customer sites in the EMEA region.
Matching Summary
The AV Support Engineer is responsible for delivering advanced technical support for video conferencing systems and in-room AV technology.
Skills & Requirements
Must-have
AV/VC equipment failures
hardware malfunctions
software configuration issues
root cause analysis (RCA)
Cisco, Crestron, Extron, Biamp
white-glove technical support
high-profile video conferencing events
Nice-to-have
self-motivated and accountable
think creatively as well as methodically
strong interpersonal, customer service
conflict resolution skills
willingness to learn and adapt
critical thinking and problem solving ability
flexible and adaptable to change
Key Requirements
Level 2 support
EMEA region travel
knowledge of Cisco, Crestron, Extron, Biamp, Shure, Clearone, QSC