Four Seasons is powered by our people who create amazing experiences for guests through a commitment to luxury with genuine heart
Job Summary
Four Seasons is powered by our people who create amazing experiences for guests through a commitment to luxury with genuine heart.
The Guest Experience Manager oversees all property operations, ensuring the highest levels of hospitality and service are provided while managing the F&B service at AER Mumbai.
The role involves leading guest services teams, maintaining guest satisfaction, implementing policies, conducting human resource activities, and managing reservations and desk operations.
Matching Summary
Four Seasons is powered by our people who create amazing experiences for guests through a commitment to luxury with genuine heart.
Skills & Requirements
Must-have
guest relations management
food and beverage operations
team leadership and supervision
conflict resolution and complaint handling
reservation and desk management
customer service excellence
Nice-to-have
adaptability to change
effective communication skills
problem-solving and decision-making
building and contributing to teams
global mindset and cultural sensitivity
employee coaching and mentoring
Key Requirements
High school diploma or GED with 2 years experience
OR 2-year degree in Hotel and Restaurant Management or related field
Experience in guest services or front desk
Ability to handle guest complaints and emergencies