Supervisor Cargo Customer Service - Bna

Southwest Airlines

Unknown, Tennessee, USA
Base: $34.95 to $36.39 ph; bonus/equity: potential...
Onsite
Cargo handling and safety
Customer service excellence
Team leadership and development
Southwest Airlines is seeking a Supervisor for Cargo Customer Service in Tennessee. The role involves overseeing Freight Agents, ensuring efficient cargo operations, and providing excellent customer service while fostering a supportive team environment

Job Summary

  • You’ll guide Freight Agents and make sure shipments are handled safely, quickly, and meet requirements.
  • Your Leadership helps Southwest deliver great service and stay on schedule—every day.
  • Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too).

Matching Summary

Match Score: 85

Southwest Airlines is seeking a Supervisor for Cargo Customer Service in Tennessee. The role involves overseeing Freight Agents, ensuring efficient cargo operations, and providing excellent customer service while fostering a supportive team environment.

Salary

Base: $34.95 to $36.39 per hour; Bonus/Equity: Potential for annual profit-sharing; Benefits: Fly for free, 401(k) match up to 9.3%, competitive health insurance

Skills & Requirements

Must-have

  • Cargo handling and safety
  • Customer service excellence
  • Team leadership and development
  • Operational problem-solving
  • Compliance with regulations

Nice-to-have

  • Mentoring and coaching skills
  • Interdepartmental coordination
  • Adaptability to changing conditions
  • Commitment to company values

Key Requirements

  • High School Diploma or GED
  • Two years of airline/military related experience
  • Valid U.S. driver’s license
  • Ability to obtain SIDA badge
  • U.S. Citizenship required

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter