Call Center Quality Assurance Specialist

Beacon Mobility

Houston, United States
Monitoring and evaluating staff
Quality and process standards
Developing new procedures
Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards

Job Summary

  • Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards.
  • Conduct agent monitoring activities, while providing live in the moment coaching for quality assurance purposes.
  • Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers.

Matching Summary

Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards.

Skills & Requirements

Must-have

  • monitoring and evaluating staff
  • quality and process standards
  • developing new procedures
  • live in the moment coaching
  • agent activity reporting

Nice-to-have

  • compassionate and inspired team
  • empower people to get where they need to go
  • mobility without limits

Key Requirements

  • Proficient and up-to-date on policies and procedures

Work Rights

Not specified

Tailored Resume

Cover Letter