Community Team Member - Freelance

Who Gives A Crap

Remote
Competitive market informed salaries; meaningful h...
Remote
2-3 years social media support experience
Weekend and holiday availability
Zendesk sprout social shopify proficiency
The role involves delivering exceptional, human customer support experiences across social media channels to ensure every interaction feels delightful

Job Summary

  • The role involves delivering exceptional, human customer support experiences across social media channels to ensure every interaction feels delightful.
  • As a certified B Corp, the company donates 50% of profits to provide clean water and build toilets for people lacking proper access.
  • The position requires flexibility to scale up to 40 hours per week during high-volume ticket periods and holiday seasons.

Matching Summary

The role involves delivering exceptional, human customer support experiences across social media channels to ensure every interaction feels delightful.

Salary

Competitive market informed salaries; Meaningful healthcare support; Generous paid leave

Skills & Requirements

Must-have

  • 2-3 years social media support experience
  • Weekend and holiday availability
  • Zendesk Sprout Social Shopify proficiency

Nice-to-have

  • Cultural nuance translation skills
  • Creative problem solving abilities
  • High-volume brand interaction experience

Key Requirements

  • 2-3 years managing social media support
  • Thursday through Monday schedule commitment
  • Ability to handle sensitive public conversations

Work Rights

Not specified

Tailored Resume

Cover Letter