Tusker Contact Call Centre Advisor - Watford

Lloyds Banking Group

Watford, England, United Kingdom
Base: £31,380; bonus/equity: not specified; benefi...
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Excellent customer service skills
Ability to manage inbound and outbound interactions
Strong organizational and time management skills
** Lloyds Banking Group is seeking a Tusker Contact Call Centre Advisor based in Watford, with a focus on delivering excellent customer service in the car leasing sector. The role requires strong communication skills, accountability, and a proactive approach to customer inquiries and complaints. This hybrid position includes a combination of office and remote work, with a commitment to diversity and employee well-being. **

Job Summary

  • The successful candidate will be responsible for assisting in all areas of the Order and Delivery Team while providing excellent customer service.
  • We are committed to driving down emissions and supporting planet-positive mobility.
  • Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity.

Matching Summary

Match Score: 75

** Lloyds Banking Group is seeking a Tusker Contact Call Centre Advisor based in Watford, with a focus on delivering excellent customer service in the car leasing sector. The role requires strong communication skills, accountability, and a proactive approach to customer inquiries and complaints. This hybrid position includes a combination of office and remote work, with a commitment to diversity and employee well-being. **

Salary

Base: £31,380; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Excellent customer service skills
  • Ability to manage inbound and outbound interactions
  • Strong organizational and time management skills

Nice-to-have

  • Inquisitive nature with problem-solving skills
  • Ability to handle conflict confidently
  • Experience in complaint resolution

Key Requirements

  • Experience in customer service roles
  • Ability to exceed KPIs and SLAs
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter