Lead Analyst, Customer Service Analytics

Angi

Aix-en-Provence, France
Highly competitive salary pyckage; not specified; ...
Hybrid
Customer service analytics expertise
Sql and python proficiency
Data visualization with looker
Angi is seeking a Lead Analyst for their Customer Service Analytics team to enhance customer experiences and operational efficiency through data-driven insights. The ideal candidate will have extensive experience in data analytics, particularly related to customer service, and will play a crucial role in optimizing processes and improving customer satisfaction

Job Summary

  • The role focuses on enhancing customer experience and operational productivity through data-driven insights within the Commercial & Analytics - International team.
  • Candidates will analyze key metrics such as CSAT, NPS, AHT, and First Contact Resolution to identify pain points and improve service levels.
  • The position offers a highly competitive salary package, hybrid work environment, and opportunities for professional growth through mentoring direct reports.

Matching Summary

Match Score: 85

Angi is seeking a Lead Analyst for their Customer Service Analytics team to enhance customer experiences and operational efficiency through data-driven insights. The ideal candidate will have extensive experience in data analytics, particularly related to customer service, and will play a crucial role in optimizing processes and improving customer satisfaction.

Salary

Highly competitive salary package; Not specified; Hybrid allowance/benefit included

Skills & Requirements

Must-have

  • Customer service analytics expertise
  • SQL and Python proficiency
  • Data visualization with Looker
  • CSAT NPS CES metric analysis
  • Workforce planning and optimization

Nice-to-have

  • Salesforce platform experience
  • People management and mentoring
  • AI tool workflow optimization
  • Stakeholder communication skills
  • Customer-centric industry background

Key Requirements

  • Bachelor's or Master's degree in Data Analytics or related field
  • 8+ years of experience in data analytics
  • Proficiency in SQL, Python, and Looker

Work Rights

Not specified

Tailored Resume

Cover Letter