The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams
Job Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Candidates must possess deep technical acumen to manage escalations, drive incident resolution, and ensure system reliability for large enterprise accounts.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation and benefits.
Matching Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including health and wellness programs
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Fluent French (Canadian preferred)
BS or MS in Technical Degree or equivalent
Expertise in Workday HCM, Payroll, Financials
Nice-to-have
Experience with HR, Payroll, Time Tracking, Recruiting
C-level stakeholder engagement experience
Strong project management and analytical skills
Ability to navigate high-stress situations
Proven history of issue resolution and escalation
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
Bachelor's or Master's degree in Computer Science or MIS
Fluency in French language
Experience with Human Resources, Payroll, or Financials domains