Customer Interactions Channel Integration Lead

Santander

Madrid, Spain
Competitive salary; performance-based bonuses; pre...
Hybrid
10+ years financial services experience
Strategy translation to use cases
Channel ecosystem understanding
The role involves translating global Customer Interactions strategy into concrete, actionable use cases with defined success criteria

Job Summary

  • The role involves translating global Customer Interactions strategy into concrete, actionable use cases with defined success criteria.
  • Candidates must influence channel evolution by embedding CI capabilities into roadmaps and ensuring consistent integration across markets.
  • The position offers a hybrid working model, competitive rewards, and access to the Santander Open Academy for continuous learning.

Matching Summary

The role involves translating global Customer Interactions strategy into concrete, actionable use cases with defined success criteria.

Salary

Competitive salary; Performance-based bonuses; Preferential banking terms and wellness benefits

Skills & Requirements

Must-have

  • 10+ years financial services experience
  • Strategy translation to use cases
  • Channel ecosystem understanding
  • Stakeholder management in matrix orgs

Nice-to-have

  • Bold thinking and innovation
  • Courage to challenge possibilities
  • Proactive risk management approach

Key Requirements

  • +10 years experience in Customer Interactions or Business Transformation
  • Fluent in English and Spanish
  • Experience translating strategy into execution

Work Rights

Not specified

Tailored Resume

Cover Letter