Customer Service Quality Manager (m/w/d)

KION

Competitive compensation; benefits: not specified;...
Lead quality engineers across emea
Drive strategic quality objectives
Execute root cause analysis and 8d
The role is responsible for driving quality excellence across the customer service lifecycle in the EMEA region

Job Summary

  • The role is responsible for driving quality excellence across the customer service lifecycle in the EMEA region.
  • Candidates must lead structured problem-solving activities including Root Cause Analysis and 8D to resolve quality issues.
  • The position offers career development, competitive compensation, and global opportunities within a large organization.

Matching Summary

The role is responsible for driving quality excellence across the customer service lifecycle in the EMEA region.

Salary

Competitive Compensation; Benefits: Not specified; Bonus/Equity: Not specified

Skills & Requirements

Must-have

  • Lead quality engineers across EMEA
  • Drive strategic quality objectives
  • Execute Root Cause Analysis and 8D
  • Manage spare parts quality lifecycle
  • Implement corrective and preventive actions

Nice-to-have

  • Strong customer mindset and influence
  • Advanced data analytics capabilities
  • Cross-functional network building skills
  • Continuous improvement culture promotion

Key Requirements

  • Bachelor's degree in technical discipline
  • 5+ years experience in quality field
  • 2+ years in managerial position
  • International QM certification required
  • National QT certification preferred

Work Rights

Not specified

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