Sr Customer Service Specialist

bcd-chemie.de

Not specified (assumed to be hybrid or onsite based on typical industry practices).
Order processing and fulfillment
Customer inquiry response via email phone
Logistics coordination for deliveries
The Sr Customer Service Specialist position at BCD Chemie involves managing customer orders, addressing inquiries, and ensuring high levels of satisfaction through effective communication and collaboration. The ideal candidate should possess strong interpersonal skills, a minimum of two years of relevant experience, and proficiency in Microsoft Office

Job Summary

  • The role is responsible for managing orders from placement through fulfillment while ensuring seamless delivery coordination.
  • Employees must respond to customer inquiries within one working day and handle complaints by escalating them appropriately when necessary.
  • The position requires adherence to safety rules, use of personal protective equipment, and participation in environmental protection initiatives.

Matching Summary

Match Score: 75

The Sr Customer Service Specialist position at BCD Chemie involves managing customer orders, addressing inquiries, and ensuring high levels of satisfaction through effective communication and collaboration. The ideal candidate should possess strong interpersonal skills, a minimum of two years of relevant experience, and proficiency in Microsoft Office.

Skills & Requirements

Must-have

  • Order processing and fulfillment
  • Customer inquiry response via email phone
  • Logistics coordination for deliveries
  • Complaint investigation and resolution
  • Certificate of analysis preparation
  • Microsoft Office proficiency

Nice-to-have

  • Empathy and approachable nature
  • Calm under pressure in complex situations
  • Team player with effective communication
  • Continuous process improvement participation
  • Safety compliance awareness

Key Requirements

  • Minimum GCE O level or Diploma
  • At least 2 years related industry experience
  • Proficiency in Microsoft Office

Work Rights

Not specified

Tailored Resume

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