This role will support ongoing service assurance and continuous improvement efforts within core ITSM processes, assisting in monitoring and analyzing service performance metrics
Job Summary
This role will support ongoing service assurance and continuous improvement efforts within core ITSM processes, assisting in monitoring and analyzing service performance metrics.
You will collaborate with cross-functional teams to improve service reliability and user experience, while also supporting root-cause analysis efforts and tracking corrective actions.
The IT Services organization supports enterprise-wide processes and shared services, offering opportunities to learn enterprise ITSM governance and contribute to service improvements.
Matching Summary
This role will support ongoing service assurance and continuous improvement efforts within core ITSM processes, assisting in monitoring and analyzing service performance metrics.
Skills & Requirements
Must-have
ITSM processes
ServiceNow or ITSM platform
service quality
governance
continuous improvement
Nice-to-have
interpret KPIs or operational data
continuous improvement methodologies
risk, compliance, or IT controls
automation and service efficiency
Key Requirements
2+ years of experience in IT Service Management
2+ years supporting or using ServiceNow
Bachelor’s degree in Information Technology, Business Administration, or related field