Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations
Job Summary
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Develop the support model and service offering to improve the service to customers and stakeholders.
Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency.
Matching Summary
Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Skills & Requirements
Must-have
Incident, Problem, and Change Management
Major Incident Management
Red Hat OpenShift
API technologies and microservices
Observability and monitoring tools
Shell, SQL, automation tools
Nice-to-have
Excellent communication and stakeholder management
High-volume, customer-facing APIs
CI/CD pipelines and DevOps
Security fundamentals and authentication
Key Requirements
Experience with Incident, Problem, and Change Management
Experience managing Major Incidents
Hands-on understanding of Red Hat OpenShift
Familiarity with API technologies
Proficiency with observability and monitoring tools