Customer Service Manager (Freight Forwarding)

TALENT TRADER GROUP PTE. LTD.

Singapore, Singapore
Not specified
Manage day-to-day activities of sales support team
Establish strong relationships with key clients
Liaise with customer service operations and finance teams
TALENT TRADER GROUP PTE. LTD. is seeking a Customer Service Manager in Singapore, responsible for overseeing a Sales Support team and fostering client relationships within the freight forwarding sector. The ideal candidate should possess a degree in logistics or a related field and have a minimum of 10 years of relevant experience

Job Summary

  • The role involves managing the daily operations of a Sales Support team consisting of 6 to 7 employees.
  • Candidates will be responsible for nurturing client relationships while gathering critical market insights.
  • The position requires close collaboration with Customer Service, Operations, and Finance teams to ensure effective client fulfillment.

Matching Summary

Match Score: 85

TALENT TRADER GROUP PTE. LTD. is seeking a Customer Service Manager in Singapore, responsible for overseeing a Sales Support team and fostering client relationships within the freight forwarding sector. The ideal candidate should possess a degree in logistics or a related field and have a minimum of 10 years of relevant experience.

Skills & Requirements

Must-have

  • Manage day-to-day activities of Sales Support team
  • Establish strong relationships with key clients
  • Liaise with Customer Service Operations and Finance teams
  • Foster partnerships with international agents
  • Explore business development opportunities

Nice-to-have

  • Excellent communication and negotiation skills
  • Strong presentation skills
  • Process enhancement suggestions
  • Market insights collection

Key Requirements

  • Diploma or Bachelor's Degree in Logistics or Supply Chain
  • Minimum 10 years experience in freight forwarding industry
  • EA License No. 13C6305 required for recruitment agency compliance

Work Rights

Not specified

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