Job Summary

• The Servicing Representative is a customer service professional who will display confidence, a passion for service, and practice empathetic listening towards all Pharmacy Benefit Dimensions (PBD) customers.
• They will utilize system tools and resources to address and resolve inquiries; provide benefit clarification and eligibility; communicate claim and reimbursement information, facilitate proper utilization of policies and procedures, coordinate resolution to streamline processes; make demographic changes; and educate customers on regulatory policies and procedures.
• In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off.

Matching Summary

Salary

Base: $20.00 hourly; Bonus/Equity: scorecard incentive; Benefits: full range of benefits and generous paid time off

Skills & Requirements

Key Requirements

• High school diploma or GED
• Six (6) months of experience
• health insurance company experience
• physician’s office experience
• pharmacy experience
• Associates degree preferred
• handling self-funded pharmacy calls preferred
• call center operations environment preferred
• handling high volume, inbound and outbound phone calls preferred

Work Rights