This position is responsible for providing excellent customer service, responding to inquiries, and managing reimbursement processing for Insulet customers
Job Summary
This position is responsible for providing excellent customer service, responding to inquiries, and managing reimbursement processing for Insulet customers.
The specialist must independently follow standardized workflows to verify insurance benefits, calculate cost shares, and coordinate product shipments.
Candidates are expected to maintain HIPAA compliance while collaborating with commercial teams to ensure proactive communication regarding order status.
Matching Summary
This position is responsible for providing excellent customer service, responding to inquiries, and managing reimbursement processing for Insulet customers.
Skills & Requirements
Must-have
Contact center experience required
Process insurance benefits verification
Handle inbound call queue requirements
Nice-to-have
Durable medical equipment familiarity
Pharmacy technician license preferred
Knowledge of diabetes support
Bilingual skills a plus
Salesforce CRM experience preferred
Key Requirements
Associates degree or equivalent combination of education and experience